1. General
S Buckinghams,
sbuckinghams.co.uk and sbuckinghams.com are trading names of S
Buckinghams Retail and is officially registered at the PO Box 627,
Cambridge, CB1 0HB.
S Buckinghams donates part
of profits made from each sale to
Cancer research UK
By placing an order at sbuckinghams.co.uk / sbuckinghams.com, you
automatically agree with our general conditions, mentioned below.
2. Returns Policy
4.1) All your purchases
at sbuckinghams.co.uk / sbuckinghams.com have an approval period
of 7 working-days. You may return the product within this period
without a reason. The product you want to return must not be used
or damaged and must be returned in the original packing.
4.2) Please DO NOT send the
product to our PO Box or in any case without contacting our sales
team at sales@sbuckinghams.com. The customer bears the shipping risk
and cost.
4.3) Soon as we receive the
returned product, we will transfer the amount excluding the shipping
costs within 14 days.
4.4) We DO NOT accept any
responsibility for returned products damaged or lost during the
shipment.
4.5) If the condition of
the returned product is not the same as the condition we delivered
it in, we have the right to return only a part of the price of the
product or nothing. S Buckinghams will inform you accordingly.
3. Guarantee
6.1) Customer satisfaction
is our goal at S Buckinghams. In the event that any product does not
meet your expectations, you may return it (within 14 days) for
credit or exchange, subjected to item availability.
4. Privacy Policy &
Security
Your privacy on the
internet is important to us at S Buckinghams. Your personal
information will only be used during the normal order process and
will not be passed on to others.
For your own safety credit
card-information will not be saved at our server. Transactions will
be executed by Paypal (Mastercard, Visa, Delta, Switch, Maestro,
Solo), Verified by Visa, Secure Mastercard or by your own bank
account (transferring).
5. Prices
Our prices are quoted
in British Sterling Pounds ( £) and include 17.5% V.A.T.
6. Payment Conditions
9.1) During the purchase
process you have the choice to pay in advance (by banktransfer) or
to pay by creditcard.
9.2) ) On the day the
payment is received your order will be shipped. Normally the goods
arrive within 1-3 days. If any item ordered is temporarily out of
stock, you will be informed accordingly.
9.3) If, in any case, we
decide to deliver the customer the goods without a received payment
( we will send the invoice after delivery), we will forward unpaid
bills to our collection agency.
7. Customer Service
10.1) In case you have a
complaint about our products or service you may contact our customer
service at sales@sbuckinghams.com or info@sbuckinghams.com
10.2) We aim to reply to
all complaints within 48 hours.
8. Privacy Statement
At S Buckinghams we DO NOT
save any customer information, all payments are routed via Paypal,
Hence all data is held in their secure servers.
We don’t have information sharing partnerships with other websites /
third parties.
If you have any questions,
you can contact us;
- By email:
info@sbuckinghams.com
- By telephone: 0844 884
5108
- By fax: 0844 884 4947
- By post: S Buckinghams,
PO Box 627, Cambridge CB1 0HB
Correspondence via e-mail;
If you don’t wish to
receive any emails from our company in the future, you can contact
us at info@sbuckinghams.com
Correspondence via post;
If you provide us your
postal address it can be possible to receive a quarterly newsletter
from us. If you don’t wish to receive any letters from our company,
you can contact us at info@sbuckinghams.com
Correspondence via
telephone;
If you provide us your
telephone number via the web, you can be called by our company
regarding your order.
Our company can use your
information for new purposes which are not foreseen at the moment in
our Privacy Statement. In this case we will contact you accordingly
to provide you information before hand. S Buckinghams offers you the
option to opt out of such events.
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